Returns & Exchanges
At Online Door Store, we want you to be completely satisfied with your purchase. If your new doors aren't a perfect fit for your home, our 30-day return policy ensures a straightforward exchange or refund process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and details of the items you wish to return.
Prepare for Collection
Ensure all doors are unhung, unmodified, and repacked in their original protective packaging to prevent damage during transit.
Schedule Pickup
We will arrange for a specialized courier to collect the items from your property at a time that fits your schedule.
Quality Inspection & Refund
Once our warehouse team inspects the returned goods for resale condition, we will process your full refund or dispatch your replacement items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing